Service Heros!!! We should learnt from them! Let us UP OUR SERVICE!
This is Mr Ron Kaufman himself in one of the seminars held recently in Singapore.
"Don't walk in front of me, I may not follow. Don't walk behind me, I may not lead. Walk beside me and be my friend."
A very goal oriented person. Know what I want to achieve in my life. Very into financial planning and want my friends to achieve financial freedom too while in the midst of pursuiting their happiness without any worries about money.
This is Mr Ron Kaufman himself in one of the seminars held recently in Singapore.
PS: Please note that I am not working in this company, and thus i do not earn any commissions from them. I inform you about this event is simply out of goodwill. No motive involved. Thanks.
Today and tomorrow, there is a job fair for Vivo City - the new shopping experience besides Habourfront that is coming up in a few months time.
There are many job openings in both the retail industry and f&b industry and these companies are going to be the new tenants of Vivo City.
Recently, the government of Singapore has been emphasing alot on the tourism industry with its aim of dont-know-how many thousands or millions of tourists it aims to attract by dont-know-which year. The government also announced the launch of the intergrated resort in Singapore in the near future. Recently, there are many international bodies and organisations coming to Singapore for important meetings and conference such as IMF and World Bank.
Because of these plans and events coming up in the future, the government also recently set up a new team who consisted of a few top managers in the tourism industry and they set up "GEMS - Go Extra Mile for Service" and they come up with new ideas to improve our level of services in Singapore.
With these introductions, one can easily see that there will be a huge boost in the tourism industry with lots of new jobs openings in the various new set up shopping centres and resorts. This will be a very exciting industry to watch out for since this industry is going to boost our local economy.
However, sad to say, our local mindset, especially the older generation, do not think very positively to those working in the tourism industry. They see it as an industry where all those aunties and uncles work as they don't have much skills and education or a place for the young ones to work part time during the school holidays and definitely not a full time job especially if you are a graduate with a diploma and higher.
Because of this mindset, one can see that sometimes some customers are real nasty to the service staff even though it is of no fault of the service staff. Some customers are very proud of themselves for being so well educated and so well rich that they actually put up airs and look down on the service staff and belittled the service staff. They can actually twist their words and make complains to the managers as though it is the service staff who is at fault.
True that this industry is a tough line to be in with all the shift work and working in the public holidays and weekends too and dealing with the nasty customers. But don't forget, this industry does need these educated people with qualifications of diploma and above to hold the managerial positions and to come up with new and exciting ideas to bring the company to new heights.
If all of us hold this view that this industry is not suitable for those with higher education, then we will have a serious problem in this industry since we are lacking of new talents to improve the industry as a whole. If this industry remains stagnant, then it is useless for the government to have such an ambitious tourist target and plans to set up more resorts and attracting world renowned organisations to come to Singapore for meetings.
As what Mr Ron Kaufman (he is the Asia's leading champion for impeccable customer service and is the founder of "Up Your Service College") has said, there are 6 levels of services offered and there is still quite a distance away for the local tourism industry to reach the best service levels in the world. The 6 service levels are: Criminal (Worst), Basic, Expected, Desired, Surprising and lastly, Unbelievable! (Best - That means that you are so good that your customers will keep coming back to you again and again and again) =>
Furthermore, a lot of us are very interested to live a comfortable life after our retirement. It has been known that being an employee for the rest of our lives do not promise us to live comfortably, but starting our own successful business is one of the ways to live a comfortable life.
Comparing B2B (business to business) and B2C (business to consumers), it would be better for us to have a B2C business especially for a just start up firm. This is because your customers will pay you cash and you will have credit terms with your suppliers. It is a very important issue to manage the cashflow effectively for the company for basic survival.
The tourism industry is a very broad industry that consists of both the retail and f&b industry, therefore there are many options for you to choose from to start up your own business. But before you start up your own business, it's best for you to gain some experience first by working in the company that is in the same line which you want to set up your business.
Therefore, with this parting note, I hope that I can see more new talents especially the young ones in this industry so that we can boost the overall tourism industry in Singapore and make Singapore one of the must go destinations in the world for all purposes, be it for business or for leisure.